About Us
Melsivo is an online retail brand operated by Wuhan Bangyongjie Trading Co., Ltd. We aim to make the experience of shopping online clear and approachable, from reviewing an item description to knowing how to reach someone when help is needed.
How We Approach Online Shopping
We believe that customers should be able to review the information that matters before making a purchase. At Melsivo, this means presenting product details and checkout information in a way that supports an informed decision. Our online store at https://melsivo.com is the place to view the items currently offered and the options available for your location.
A Clear Path From Order to Delivery
Order processing and carrier transit are different stages. Our standard processing estimate is 1–3 business days after payment confirmation, followed by an estimated 7–15 business days of transit after dispatch. Actual delivery depends on the destination and circumstances. Shipping methods and charges appear at checkout, and our Shipping Policy explains what to do if delivery does not proceed as expected.
Help Beyond Checkout
A question may arise before an order, while a parcel is traveling, or after an item arrives. We provide a direct support email and telephone contact so that you can ask about product details, delivery status, cancellations, returns, or refunds. Under our standard return process, eligible requests can be made within 30 calendar days of delivery, subject to the Return & Refund Policy and applicable consumer rights.
The Business Behind Melsivo
The store's operating company is identified below so customers know which business is responsible for the site. This registered location identifies the company; it should not be used as a merchandise-return address without return instructions from our support team.
Business Information
Operating Company: Wuhan Bangyongjie Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDMX347E
Company Address: Factory Building 6-1380, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@melsivo.com
Contact Phone: +86 15129847163
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Thank you for taking the time to learn about Melsivo. You can reach us at service@melsivo.com whenever you need clarification about a product, your order, or our store policies.