Terms of Service

These Terms of Service explain the conditions for browsing and purchasing through Melsivo at https://melsivo.com. Melsivo is operated by Wuhan Bangyongjie Trading Co., Ltd. (the "Company," "we," "us," or "our"). By using the website or submitting an order, you agree to the terms that apply to that activity. Nothing here limits rights that cannot lawfully be excluded under consumer-protection legislation.

1. Shopping Eligibility and Account Responsibility

You must be legally able to enter into the relevant purchase contract, or use the store with the authorization required in your jurisdiction. If you create an account, provide accurate details, keep your credentials secure, and notify us if you suspect unauthorized access. You are responsible for activity under your account to the extent permitted by law; we remain responsible for matters that the law places on us.

2. Product Information and Availability

We aim to describe products, variants, prices, and relevant characteristics clearly. Images may appear differently depending on a screen or display setting. Product availability can change, and an item added to a cart is not reserved until the order is accepted. Where a material listing error affects an order, we will contact you and handle any cancellation or refund according to applicable law.

3. Placing and Accepting Orders

An order is a request to purchase the listed items at the price and on the terms shown at checkout. An automated order acknowledgement confirms receipt of the request, not necessarily final acceptance. Acceptance occurs when we expressly accept the order or confirm dispatch. We may decline an order for a legitimate reason, such as lack of stock, an identifiable pricing error, or suspected misuse; where payment has been collected for an order we do not accept, we will arrange the appropriate refund. We will not deny mandatory statutory protections.

4. Prices, Taxes and Payment

The amount payable, available payment methods, shipping charges, and taxes collected by the store are presented during checkout. Prices and promotions may change before an order is placed but will not be changed retroactively on an accepted order except where the law permits. Any import charges not collected at checkout may be imposed by the destination authority; our Shipping Policy explains how those charges may apply. Payments are handled using the checkout's available payment services. Please do not send payment credentials by email.

5. Processing, Shipment and Delivery

Our standard order-processing period is 1–3 business days after payment confirmation. Estimated transit after dispatch is generally 7–15 business days, depending on destination, carrier, and circumstances outside normal control. These are separate stages and are not guaranteed delivery dates. Shipping destinations and actual shipping charges are determined by the checkout options available for the selected address. Read our Shipping Policy for details, tracking, address errors, and delivery problems. Your mandatory rights in the event of delay or non-delivery remain unaffected.

6. Cancellation, Returns and Refunds

Contact us promptly if you want to cancel an order before dispatch. Once goods are dispatched, cancellation may no longer be possible through the order-processing system; this does not remove a statutory withdrawal right, where applicable. Eligible customers may request a return within 30 calendar days after delivery under our Return & Refund Policy. That policy explains the authorization process, return-shipping responsibility, review of returned goods, and refund initiation within 10 business days after approval, unless a shorter legal deadline applies. No restocking fee is charged. Legal remedies for defective, misdescribed, or nonconforming goods are preserved.

7. Acceptable Use of the Store

Do not interfere with the website's security or availability, submit malicious code, use automated means in a manner that disrupts service, impersonate another person, or misuse another person's information. We may take proportionate action to prevent fraud or abuse, subject to applicable law and any rights you have regarding an order.

8. Website Content and Intellectual Property

The website's original text, graphics, and presentation may be protected by intellectual-property laws or third-party rights. You may use the site to browse and shop for personal, lawful purposes. Other reproduction or commercial exploitation requires permission from the relevant rights holder, except to the extent permitted by law.

9. External Services and Links

The website may connect to services supplied by checkout, shipping, or other providers and may include links to third-party websites. Third-party services have their own terms and data practices. We are not responsible for independent third-party content, but that statement does not remove any legal responsibility we have for the sale or fulfillment of your order.

10. Privacy and Communications

Our Privacy Policy describes how information is handled in connection with browsing, purchasing, and contacting us. Transactional communications, including order and service messages, may be necessary to complete or support a purchase. Marketing messages, if offered, are subject to applicable consent and opt-out rules.

11. Liability and Statutory Rights

We do not promise uninterrupted website access or that a third-party network will never fail. To the maximum extent legally permitted, we are not liable for losses that are unforeseeable or unrelated to a breach of our obligations. This clause does not exclude or restrict liability for fraud, intentional misconduct, personal injury where exclusion is prohibited, nonconforming goods, or any other liability or remedy that cannot lawfully be limited. Consumers retain all mandatory remedies available in their place of residence or purchase.

12. Updates and Questions

We may revise these Terms to reflect business, legal, or service changes. Updated terms apply prospectively unless otherwise lawful and communicated; orders already accepted remain subject to the terms applicable at the time of acceptance except as law requires. Contact us for questions about an order or these Terms.

Business Information

Operating Company: Wuhan Bangyongjie Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDMX347E
Company Address: Factory Building 6-1380, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@melsivo.com
Contact Phone: +86 15129847163
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)