Contact Us

Thank you for visiting Melsivo. If you need help with a product listing, an order, delivery, a return request, or a payment question, please contact our customer support team using the details below. Providing your order number and a short description of the issue helps us locate the relevant information.

How to Reach Us

Support Email: service@melsivo.com
Contact Phone: +86 15129847163
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://melsivo.com

You can write to us at any time. Messages received outside business hours will be reviewed during our regular service hours. Response times can vary with inquiry volume and the nature of your request.

Help With an Existing Order

For order-status or delivery questions, include your order number and the email address used at checkout. For a damaged, incorrect, or incomplete item, describe the problem and, when practical, attach photographs of the item and its packaging. Do not email complete payment-card numbers, account passwords, or other unnecessary sensitive information.

Returns and Cancellations

Please contact us before sending back any merchandise. We will review your request and provide the return instructions and the appropriate authorized destination when a return is accepted. A registered business address is not automatically a receiving address for returned goods. If you wish to cancel an order, contact us as soon as possible; cancellation is subject to the order's dispatch status and applicable consumer rights.

Business Identity

Melsivo is an online retail brand operated by Wuhan Bangyongjie Trading Co., Ltd. The company details below identify the business responsible for operating this store.

Registered Business Details

Operating Company: Wuhan Bangyongjie Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDMX347E
Company Address: Factory Building 6-1380, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@melsivo.com
Contact Phone: +86 15129847163
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

For information about delivery estimates, returns, refunds, and personal-data requests, please refer to the corresponding policies on melsivo.com or contact us directly.