Shipping Policy

Melsivo provides shipping information at checkout so you can assess delivery options before completing a purchase. This policy separates the time needed to prepare an order from the time a carrier needs to transport it.

1. Where We Ship

Available shipping destinations are determined by the countries and regions offered in checkout for your delivery address. If checkout does not offer a shipping method for your location, the order cannot be shipped to that destination through the current store configuration. We do not represent that every country or region is supported.

2. Order Processing: 1–3 Business Days

After successful payment confirmation, standard order processing normally takes 1–3 business days. Processing includes reviewing the order and preparing it for dispatch. This period is separate from carrier transit time. Orders requiring address clarification, additional verification, or handling of an unusual issue may take longer; we will use your supplied contact information where an update is needed.

3. Estimated Transit: 7–15 Business Days

Once an order is dispatched, estimated delivery transit is generally 7–15 business days. The estimate is not a guaranteed arrival date. Actual timing depends on destination, carrier operations, customs procedures where relevant, weather, peak demand, and other practical conditions. An estimate should not be interpreted as a promise that all orders arrive within the same number of days.

4. Shipping Charges

Shipping fees, if applicable, are displayed during checkout based on the order and delivery address. Review the final checkout total before paying. We do not promise a universal flat rate or a free-shipping threshold unless an applicable promotion is expressly shown at checkout.

5. Dispatch Updates and Tracking

When shipment tracking is available for an order, tracking details may be sent using the contact information supplied at checkout. Carrier tracking can take time to update after the first scan. Tracking status is a useful guide but does not replace the actual delivery or your statutory rights.

6. Address Accuracy and Delivery Attempts

Check your recipient name, street address, contact number, and postal details before placing an order. If you notice a mistake, contact service@melsivo.com immediately and include your order number. We will try to assist before dispatch, but address changes cannot be guaranteed once a shipment has entered the carrier network. If a parcel cannot be delivered, please contact us so the available options can be assessed under the carrier's procedures and applicable law.

7. Customs Duties and Import Charges

For international shipments, destination-country authorities may assess duties, import taxes, or handling charges. Whether any charge is collected at checkout or upon import depends on the order, destination, and shipping arrangement. Where such charges are not included in the checkout total, the recipient may be required to pay them, to the extent permitted by law and subject to information provided before purchase. Please contact us before ordering if you need clarification about a destination-specific charge.

8. Delayed, Missing, Damaged or Incorrect Deliveries

If a shipment seems unusually delayed, tracking indicates delivery but you cannot find the package, or the parcel arrives damaged or contains the wrong item, contact us with your order number and relevant details. For visible damage, photographs of the packaging and item can help with a carrier investigation. We will review the issue and work toward the appropriate replacement, refund, or other remedy based on the facts and your legal rights. Nothing in this policy requires you to give up your rights because of a carrier dispute.

9. Questions About Shipping

Customer support can help you understand a displayed shipping option, clarify an order's status, or start an investigation. The registered company address below is business identification information and is not presented as a collection or return warehouse.

Business Information

Operating Company: Wuhan Bangyongjie Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDMX347E
Company Address: Factory Building 6-1380, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@melsivo.com
Contact Phone: +86 15129847163
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)